What do you have to do to return merchandise?
IMPORTANT: Our factory sales, and VAUDE stores and outlets cannot accept product returns. Only items purchased there can be returned on site with a valid proof of purchase.
- 1. Clean the product and attach the proof of purchase
- 2. Return it to your retailer or send it back online
- 3. From the retailer to VAUDE
- 4. VAUDE handles the return
- 5. Return is sent to the retailer
- 6. Return shipping through online shop / available for collection
- What can you do when your retailer is not close by?