1. Clean the product and attach the proof of purchase

a) Clean product thoroughly

  • for hygienic reasons
  • to reduce processing time
  • in consideration of our employees

We reserve the right to return any product that has not been cleaned at your cost.

We cannot be responsible for a product’s loss of performance due to improper cleaning.

b) Please return the item with the original receipt. This is

  • your proof of purchase from your local retailer and/or
  • your warranty claim (two years as of date of purchase).

Otherwise you may be billed for processing. Therefore, please always retain the original proof of purchase or a copy.

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