3. From the retailer to VAUDE

We consider the possibility of repairing or replacing your article in the following order:

  • repair the product,
  • replace the product,
  • or substitute for an equivalent model.

If covered by your warranty claim, this service is free of charge. If your warranty claim has expired or the damage is due to personal negligence, we can repair the product at your request at an additional cost to you. However, you are only expected to pay if you agree with our cost estimate. You will be informed by your retailer if this is the case.

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