2. Return it to your retailer or send it back online

If you wish to return a product, please directly contact the retailer from whom you bought the product. They will provide you the information about


  • time-limits
  • possible costs
  • further steps to take

Together with the retailer, you can set up a letter that includes your processing requests for the damaged item and identifies the damaged area.

PLEASE NOTE: If you have purchased your VAUDE product at and wish to return it, please contact our partner Arendicom by filling out our service form under the link “Arendicom return”.

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