If you wish to return a product, please directly contact the retailer from whom you bought the product. They will provide you the information about
- possible costs
- further steps to take
Together with the retailer, you can set up a letter that includes your processing requests for the damaged item and identifies the damaged area.
PLEASE NOTE: If you have purchased your VAUDE product at www.vaude.com and wish to return it, please contact our partner Arendicom by filling out our service form under the link “Arendicom return”.